Spark Nexora – Refund & Cancellation Policy

1. Overview

At Spark Nexora, we strive to deliver high-quality digital services, solutions, and products. This Refund & Cancellation Policy explains the conditions under which refunds, cancellations, or service credits may be issued.

By purchasing or subscribing to any Spark Nexora service, you acknowledge and agree to this policy.

2. General Refund Policy

Due to the nature of digital services, SaaS solutions, consulting, and downloadable products, all purchases are non-refundable unless explicitly stated otherwise in writing.

Refunds are considered only under specific circumstances outlined below.

3. Eligible Refund Scenarios

A refund may be granted at Spark Nexora's discretion if:

• The service was not delivered as promised due to a verified technical or operational failure on our end
• A duplicate payment was made by the customer
• A billing error occurred, resulting in an incorrect charge
• The service could not be initiated despite confirmed payment

All refund requests must be supported with valid proof.

4. Non-Refundable Items

The following are strictly non-refundable:

• Digital products once accessed or downloaded
• Subscription fees after the billing cycle has started
• Consulting sessions, strategy calls, or customized services are once delivered or scheduled
• Setup fees, onboarding charges, or implementation costs
• Services are delayed due to client-side issues, lack of communication, or failure to provide required information

5. Subscription Cancellation Policy

• Subscriptions may be canceled at any time
• Cancellation will take effect at the end of the current billing cycle
• No partial or prorated refunds are provided for unused time
• Users will retain access until the subscription period expires

6. Trial Periods (If Applicable)

If Spark Nexora offers a free or paid trial:

• Refunds are not issued after the trial converts to a paid plan
• Users are responsible for canceling before the trial ends

7. Refund Request Process

To request a refund, users must:

• Contact Spark Nexora support within 7 days of the transaction
• Provide proof of payment and a clear explanation of the issue
• Use official communication channels only

Approved refunds will be processed within 7–14 business days, depending on the payment provider.

8. Payment Method Limitations

• Refunds are issued to the original payment method only.
• Spark Nexora is not responsible for delays caused by banks, payment processors, or third-party gateways.

9. Abuse & Policy Enforcement

Spark Nexora reserves the right to:

• Deny refund requests that violate this policy
• Suspend or terminate accounts engaging in refund abuse, chargeback fraud, or policy manipulation

Chargebacks initiated without contacting Spark Nexora support may result in immediate service suspension.

10. Policy Updates

Spark Nexora may update this Refund & Cancellation Policy at any time.

Continued use of services after updates constitutes acceptance of the revised policy.